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  • Nexphase Users Thread

    Thread for users of the nexphase PMR system to share tips tricks and rants!
    “It's not worth doing something unless you were doing something that someone, somewhere, would much rather you weren't doing.”

    Terry Pratchett

  • #2
    Re: Nexphase Users Thread

    It is sooo slow!

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    • #3
      Re: Nexphase Users Thread

      Hi all,

      There are many things which make Nexphase 'slower' than it has to be. Depending on what version you are running and how you have the system configured will affect the base rate but you can do the following to help yourself:

      1) Keep your workflow tab tidy! Having an Owings register with as few as 30 items outstanding on it will make a noticeable difference to your dispensing speed. While I understand it may be valid to hold owings on the system for around six months, users often ignore the prompt to redeem owings and just dispense a new prescription. If you are a locum working in particularly afflicted pharmacy, share this with the pharmacy manager to get them to get it sorted. If you are the pharmacy manager / owner, I would recommend investing some time in clearing down what owings you can. I might also consider reminding colleagues (both permanent and locums) on best practice for dispensing with the application.

      2) Instalments tab - while this tab shouldn't affect general dispensing, you will notice a distinct improvement if you make sure lines get marked as collected when the patient actually picks up their 'stuff'. Leaving it to the end of the day is often tempting in a busy dispensary, but it is a job which is often forgotten. By the time pharmacy staff realise where they are, they have a list a mile long which takes an age to refresh.

      3) Managed repeats / Scriptserve tab - As with the above two comments, keep it under control - but with a twist... One of the first things Nexphase does once it has started up is check to see if any Scriptserve requests need to be displayed. This process can take a while depending on the number of requests and the number of lines associated with each request need to be processed for that day. My advice here is when you get in to the pharmacy, turn the lights on, turn the PC on and log in to Nexphase (if you have more than one terminal, only log on with one - two or more will fight over access to the relevant table and probably slow things down somewhat, or worse still 'crash' the system). A big trap with this, like owings redemption, is that users don't always select to dispense the outstanding repeat request. While you will create the correct label and update the PMR, you will not be clearing the request off of the Scriptserve tab.

      4) General speed / start up - For those of you who used Mediphase, you may remember option 6 from the main menu - ReIndex database... getting rid of those pesky iiiiiiis and speeding up the system? Well, there is a similar function in Nexphase. Your service provider usually Cegedim will be able to re-index your Nexphase database. Some groups may do this on a scheduled basis anyway.

      Remember - if you need to log a call with a service desk surrounding performance issues, the more information you can give, the better. In the same way that health professionals need details about their patients ailments, IT analysts need as much detail as you can give for them to help resolve your issues. For example: Where is the system slow (you may think everywhere, but try to be objective) - when I press F8 to finish a script? It takes a long time to load a patient PMR? Is it a particular patient which takes a long time to load?

      Help the geek help you!
      You're only as good as your last backup ...

      Comment


      • #4
        Re: Nexphase Users Thread

        as other forum posters have mentioned, I found a significant increase in speed when all the windows xp bells and whistles were turned off. You can turn them off by right clicking your desktop background, choosing properties from the popup menu, click the appearance tab then set the appearance to 'windows classic'.
        “It's not worth doing something unless you were doing something that someone, somewhere, would much rather you weren't doing.”

        Terry Pratchett

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        • #5
          Re: Nexphase Users Thread

          If only our computers were that up to date! Not sure which we use but we don't even have XP yet!

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          • #6
            Re: Nexphase Users Thread

            Sir's new nexphase tips:

            seems nexphase likes systems with 2gig of RAM (or more! in a dispensary pc? yeah right!) as well.

            Also, if you have a regular printer hooked up to it for MUR printing, reports etc be very careful if you have to replace it or if you plug the printer into a different USB port - nexphase will still try to print to what windows sees as the 'old' printer - even if you have set the rest of windows to recognise the new / moved printer as the default one.

            You need to change the nexphase printer settings in utilities-> system configuration so that it matches your new printer's windows description.

            Took me the best part of an hour to work out what was wrong when an MUR wouldn't print out the other day!

            Those independents who are nexphase users would benefit from running a defrag of their hard drives too overnight as it makes it a little faster for nexphase to access data on the hard drive (although it doesn't always make a huge difference)
            “It's not worth doing something unless you were doing something that someone, somewhere, would much rather you weren't doing.”

            Terry Pratchett

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