Hi,
I started as a dispenser at a new place a couple of months ago (I moved from one part of UK to another) and I only work 2/3 days a week. Theres a couple of things that go on there that I'm not 100% sure on and just want some advice on how to handle the situation.
1. Warfarin in dosettes box.. doctor's surgery is apparently aware and happy for it to happen. Am I okay or within my right to refuse to do this?
2. There is not much in the way of data protection.
- are addresses still okay to confirm patient identity? (the 2 previous place I worked changed to using date of birth)
- can we still fax requests to surgeries? Is this allowed.
- shop staff usually have to answer the phone which usually means in ear shot of other customers.. and then discussing or confirming patient details on the front counter
- are counter staff allowed to access PMR? (I thought they were but for some reason I feel like I've read That their not supposed to)
- am I right in thinking that confidential waste should be locked away and not just left in bags around the building
3. Unqualified counter assistants selling P medicines without checking with the pharmacist... (This is probably mainly due to him being unwilling to assist)
4. There is a guy who is a first year Pharmacy student and sells P medicines without checking with anyone.. he clearly isn't learning about the safe sale of medicine so why should he be allowed to do so unsupervised.. I've stepped into a sale of cold/flu medicines twice with him as he wasn't finding out the right information about the customer. I understand that he's doing pharmacy degree but that shouldnt immediately qualify him seeing as he's openly said he's in it for the money.
The place is just a mess .There is no management from the owner/pharmacist and hes taken on so much it's unmanageable; almost 300 trays, 14000 items by signing everyone up but he/we just can't cope. It usually takes 2 days to process a script, then a further 1/2 days to dispense it and then it sits in a basket for almost 5 days unless the patient comes in before that. Because he also has about 30 daily blue scripts that take up a lot of the time...
Any help would be appreciated
I started as a dispenser at a new place a couple of months ago (I moved from one part of UK to another) and I only work 2/3 days a week. Theres a couple of things that go on there that I'm not 100% sure on and just want some advice on how to handle the situation.
1. Warfarin in dosettes box.. doctor's surgery is apparently aware and happy for it to happen. Am I okay or within my right to refuse to do this?
2. There is not much in the way of data protection.
- are addresses still okay to confirm patient identity? (the 2 previous place I worked changed to using date of birth)
- can we still fax requests to surgeries? Is this allowed.
- shop staff usually have to answer the phone which usually means in ear shot of other customers.. and then discussing or confirming patient details on the front counter
- are counter staff allowed to access PMR? (I thought they were but for some reason I feel like I've read That their not supposed to)
- am I right in thinking that confidential waste should be locked away and not just left in bags around the building
3. Unqualified counter assistants selling P medicines without checking with the pharmacist... (This is probably mainly due to him being unwilling to assist)
4. There is a guy who is a first year Pharmacy student and sells P medicines without checking with anyone.. he clearly isn't learning about the safe sale of medicine so why should he be allowed to do so unsupervised.. I've stepped into a sale of cold/flu medicines twice with him as he wasn't finding out the right information about the customer. I understand that he's doing pharmacy degree but that shouldnt immediately qualify him seeing as he's openly said he's in it for the money.
The place is just a mess .There is no management from the owner/pharmacist and hes taken on so much it's unmanageable; almost 300 trays, 14000 items by signing everyone up but he/we just can't cope. It usually takes 2 days to process a script, then a further 1/2 days to dispense it and then it sits in a basket for almost 5 days unless the patient comes in before that. Because he also has about 30 daily blue scripts that take up a lot of the time...
Any help would be appreciated
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