Module 6 Help!

[freddie]

It is waay to close to Christmas to be stressing about a module so any help would be greatly appreciated.

Firstly I am totally confused on the question about three regulations on patient confidentiality for community pharmacies. Is this looking for data protection act and information governance policy and things like that. or three things we do at work eg shredding stuff?

Also the question on communicating with angry customer, i have answered it and talked about body language, and ways to tlak to them, taking them to a quiet part of the shop? Is that right.

And last but by no means least... on the example of the CPD how should I set it out?

ANy help would be great. PArticularly on the regulations question as i am about to tear my hair out!!!

x

[lilly hunt]

you are right about thengry qwuestion answer.go on nhs code of practice website,give examples for each one to show you know what patient confidentiality means how you protect your customers.cpd google it its about reflection ,action and two other things cant remember it is in your module as a cycle.make up a scenario,or use a rteal life cpd.hope this helps.lilly.

[ashleyrh87]

hi, if you got any help with this question could you please pass it on as its the only question i havent answered and i only have this week to finish it.

thanks

[bigalmum]

hi freddie
did you get the answer to the first part of your question? could you help me with it! thanks

[lilly hunt]

i have replied to you today 2/12/2012 lilly.look in pm

[lilly hunt]

bigalmum look or speak to ashley as i have pm him,lilly.

[craftycaz50]

Not started Module 6 yet and its due in at the weekend. Been ill for 2 weeks and got none done in the run up to xmas either stressed.com :-(

[bigalmum]

you will be ok just give npa a phonecall think i have run late every one of my modules so far.... not much help at work and only have time at home to do it but npa usually ok as long as you let them know if you need any help pm us! we area all in it together!!!!!

[sezzajl81]

Did you have any luck with ur answers for regulations and cpd entry freddie?? Have been trying for a week now and my pharmacist is not mmuch help! Feel like screaming now!!

[craftycaz50]

for the cpd entry, I made a table of relevant headings and in the boxes underneath a brief description of how it fitted in. Have you had to find something out for a customer that you didnt know? That can be used as your example. I had a patient who was telling me about her sons insulin pump and basal and bolus rates, didnt have a clue what she was telling me so I found out about it and used that. Is that any help. I found entering stuff in a table format helped.