lloyds pharmacy presentation

[Asterix]

1. How would you set standards of customer service and how would you ensure that these standards are maintained?

any ideas?

[Defblade]

"I would study Lloydspharmacy carefully, and then do pretty much the exact opposite, in each case."

[culchie82]

Simple answer, by ensuring that you have adequate staffing levels to carry out all the extra services that the shower of shites (sitting in offices), want you to do.
I don't think I could be any more succinct than that......Probably best to leave the expletives out though.

[Fleegle]

With particular reference to Lloyds, in my experience over the years:

1) Hire an area manager who is old enough to shave.
2) Be prepared to train the counter staff you have chosen to hire.
3) Hire a cleaner..or two.
4) Invest in an up-to-date computer system that is not in place purely for your own financial gain.
5) Pay locums promptly..they have run your 'business' for decades after all.
6) Stop advertising what you say you can deliver until you are capable of actually doing so.

[dizzyb23]

Hire very young and or inexperienced staff and don't bother training them on the essentials except how to sell crappy bits of medical/electrical or sign patients up to a very bad repeat prescription service!! Then promise all your staff that you'll put them through beneficial training courses but then don't bother as you know damn well they'll forget or lose the will to live................

[Fleegle]

Then promise all your staff that you'll put them through beneficial training courses but then don't bother as you know damn well they'll forget or lose the will to live................

Classic.

[onefinelocum]

This is not an observation about Lloyds rather many pharmacies I've worked in over the years, namely that the start of the customer service experience is often very poor. Customer walks into the shop up to an unmanned counter with zero acknowledgement by staff. Talk about starting off on the wrong foot. A friendly greeting goes a long way and those pharmacies where the dispensers also serve on the counter due to management cutting counter-staff hours, well there's no hope really!

[imaginegenerous]

Pile an ever increasing amount of paperwork on the staff, make sure they have at least one piece of useless info sent to them to be read by all staff members at least once a day. Send out countless e-mails about keeping up to MUR and repeat prescription service sign ups. Threaten to cut staff hours when you don't meet targets.

[mohamedameer]

hey there- i have my interview with lloyds in london on 5th november
any tips u can give me
also im doing the same rpesentation as u
im totally lost
do they ask about recent developments in pharmacy>?

[mano07]

i am also doing the same presentation, got my interview in a week, need to get down to it!!