Active Member
Hi, does anyone know how we should be submitting our annual report on complaints received to the PCT? I belive its a new item for 2009/10 pharmacy contract.
I've phone our PCT and they are clueless (even though im supposed to be sending it to them)
I've phone the RPSGB and they've transferred me from person to person, untill i ended up with a voicemail!
any clues, ideas, suggestions anyone?
thanks
Sandeep Patel
Defender Of Pills
if the pct don't want it / don't know what to do with it, don't send it. However keep it on file in case they do want it at some point!
“It's not worth doing something unless you were doing something that someone, somewhere, would much rather you weren't doing.”
Terry Pratchett
Active Member
but what am i supposed to keep anyway?
we haven't had any complaints all year - so do we just keep an A4 piece of paper that says - no complaints at this pharmacy?
or is there like a questionnaire that i need to fill?
Sandeep Patel
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