I have recently brought a pharmacy from Orridge. I feel that I have been conned. Orridge has recommended a rubbish solicitor to me who I know more about law than him.
After we have taken over the pharmacy. I have found almost every single customer ask for exchange of perfume against prescription items in this pharmacy.
In the transfer, this agent of Orridge seems to know a lot and tried to cover it for the previous owner.
Be careful, everyone. I will not use Orridge anymore.
First of all, Orridges were the agents of, and paid by, the vendor. Their first duty of care was to him. As you probably know, English and I think Scots law of sale (for anything ) works on the principle of Caveat Emptor. Let the buyer beware.
However, if they, (their rep) was aware of illegal goings-on, s/he should have backed off from trying to sell the business..
What you are describing as the customers/patients requests is fraud. I assume that as an owner you have joined the NPA. Get in touch with their legal dept pdq.