No, in my experience they don't do reports when customers are smiling! I think we had genuinely made an "error" rather than deliberate substitution. I just didn't think it was worth the paperwork. For what it is worth, I can't stand aniseed so I would be one of the customers who came back to complain!
According to the Society, switching flavours with patient agreement is not a dispensing error.
'The Royal Pharmaceutical Society have confirmed that it would not be a breach of the Code of Ethics if pharmacists substitute different flavours of the same product, for example of a nutritional drink, to meet patient preference. If an alternative flavour is dispensed, the prescription should be clearly endorsed with information on the dispensed product.'
Where am I?; In the Pharmacy.
Who are you?; The new Number 2.
Who is number 1?; You are number 6.
What do you want?;..................
In come pt yesterday to collect a script, I had just finished one with his name on and gave it to the assistant. Only queried because note I had attached said 'insulin in the fridge'. Two pts with same first and second names. ALWAYS CHECK PTS ADDRESS.
johnep
A patient I met once had named her daughter after herself, hence same name and address.
She was really indignant when they got a script mixed up.
Stupid $%&£**$^