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Thread: Re: Dispensing Errors

  1. #21
    bobbin's Avatar
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    Re: Dispensing Errors

    Quote Originally Posted by lamzee View Post
    Is it somehow better to refuse to dispense a script, generate an owing and tell the patient to call again tomorrow because we do not have the "correct" flavour
    For things like Peptac, I'd just ask the patient whether they would prefer to call back or take the alternative flavour. Some people are fussy whereas others couldn't care less.

  2. #22
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    Re: Dispensing Errors

    Quote Originally Posted by bobbin View Post
    For things like Peptac, I'd just ask the patient whether they would prefer to call back or take the alternative flavour. Some people are fussy whereas others couldn't care less.
    Ah, but if you did that in one of the multiples, staff would report you for a dispensing error (wrong flavour).

  3. #23
    roper is offline Registered Pharmacist
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    Re: Dispensing Errors

    Quote Originally Posted by lamzee View Post
    Ah, but if you did that in one of the multiples, staff would report you for a dispensing error (wrong flavour).
    No, in my experience they don't do reports when customers are smiling! I think we had genuinely made an "error" rather than deliberate substitution. I just didn't think it was worth the paperwork. For what it is worth, I can't stand aniseed so I would be one of the customers who came back to complain!

  4. #24
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    Re: Dispensing Errors

    Quote Originally Posted by lamzee View Post
    Ah, but if you did that in one of the multiples, staff would report you for a dispensing error (wrong flavour).
    According to the Society, switching flavours with patient agreement is not a dispensing error.

    'The Royal Pharmaceutical Society have confirmed that it would not be a breach of the Code of Ethics if pharmacists substitute different flavours of the same product, for example of a nutritional drink, to meet patient preference. If an alternative flavour is dispensed, the prescription should be clearly endorsed with information on the dispensed product.'

  5. #25
    howe928 is offline Top-Class Member
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    Re: Dispensing Errors

    Quote Originally Posted by bobbin View Post
    According to the Society, switching flavours with patient agreement is not a dispensing error.

    'The Royal Pharmaceutical Society have confirmed that it would not be a breach of the Code of Ethics if pharmacists substitute different flavours of the same product, for example of a nutritional drink, to meet patient preference. If an alternative flavour is dispensed, the prescription should be clearly endorsed with information on the dispensed product.'
    that Separate the sheep from the goats
    i am telling you about pharmacy life in practice, together with my personal opinions i think might be better for pharmacy practices

  6. #26
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    Re: Dispensing Errors

    Quote Originally Posted by howe928 View Post
    that Separate the sheep from the goats
    We are getting a "Sheep - Goat Sorting Machine" installed this week.
    Too much manual sorting to do at this pharmacy.
    Where am I?; In the Pharmacy.
    Who are you?; The new Number 2.
    Who is number 1?; You are number 6.
    What do you want?;..................

  7. #27
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    Re: Dispensing Errors

    Quote Originally Posted by Pharmanaut View Post
    Too much manual sorting to do at this pharmacy.
    See the Farmacy errors thread for a discussion on getting sheep and goats confused.

    Actually, sheep are already confused.
    ....just my opinion

  8. #28
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    Re: Dispensing Errors

    Quote Originally Posted by DavidS View Post
    See the Farmacy errors thread for a discussion on getting sheep and goats confused.

    Actually, sheep are already confused.
    We could specialise in rare breed like the bloke on "Countryfile" once they are sorted.
    Where am I?; In the Pharmacy.
    Who are you?; The new Number 2.
    Who is number 1?; You are number 6.
    What do you want?;..................

  9. #29
    johnep is offline Moderator
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    Re: Dispensing Errors

    In come pt yesterday to collect a script, I had just finished one with his name on and gave it to the assistant. Only queried because note I had attached said 'insulin in the fridge'. Two pts with same first and second names. ALWAYS CHECK PTS ADDRESS.
    johnep

  10. #30
    LeftArm is online now Prolific Poster
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    Re: Dispensing Errors

    A patient I met once had named her daughter after herself, hence same name and address.
    She was really indignant when they got a script mixed up.

    Stupid $%&£**$^

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