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| Pharmacy Errors Have you, or a colleague of yours made a mistake that we all could learn from? Post a description here, so we can help prevent others from doing the same! |
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I'm not sure if he is or not. I feel it's not for me to say. The supers office was contacted etc via the area manager, so unless they need me as a witness that's me out of it for now. When it comes to dobbing someone in, it would have to something really bad for me to do it. I just don't like the idea of me being responsible for trying to take away a persons living. They might end up committing suicide and then how would I feel.
__________________ Please never reveal personal details on the forum. Keep it clean because I'll be watching ! |
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__________________ Please never reveal personal details on the forum. Keep it clean because I'll be watching ! |
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I don't know what you mean
__________________ Linnear MRPharmS Foetal Alcohol Spectrum Disorder: The biggest cause of brain damage and 100% preventable. In pregnancy: 1 fag is not safe, 1 x-ray is not safe and 1 drink is not safe. For handy pharmacy links try pharmacistance.co.uk If you like my posts or letters in the journal try my books! eloquent-e-tales |
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I've done that too... and Mrs W., who isn't diabetic, swallowed 6 of Mr v.'s Novonorm tablets before her daughter found her on the kitchen floor in a hypoglycaemic coma; Panicking, she 'phoned the number on the drug label,and for some reason I answered it, even though I was closed for lunch; As soon as she told me what was on the label I understood what had happened (although not how), and I was able to reassure the daughter about what to do next, what to tell the ambulance crew who were on their way, and that everything would be OK.After 3 days in hospital the patient made a full recovery, we wrote an incident form, followed all the procedures, grovelled and apologised, got her a bunch of flowers, and never attempted to pass the buck or cover anything up; for this both the patient and her daughter were very grateful and four years on are still customers, and we always get choccies and a card off them at Xmas... So I guess my advice is: be honest and helpful, you can't undo a mistake, you can only make it worse!
__________________ Ze genuine Article, present & perfect! |
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The guy I wrote about got no trouble for what happened. I don't think it was reported outside the company, and the old guy was confused so I don't think he would have put in a complaint anyway.
__________________ Please never reveal personal details on the forum. Keep it clean because I'll be watching ! |
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it was handed out on a busy august saturday afternoon, in a noisy shop, by a 17-year-old summer student-cum-saturday girl, i.e. temporary, barely qualified staff, to an elderly patient with hearing impediment whose mother tongue isn't English (or Welsh) and who just said "yes" to anything she was asked... I suppose it wasn't really "MY" mistake, but as I was the only pharmacist on the premises, it was still my little neck on the block, I should have had the necessary procedures in place to prevent this sort of incident ever occurring... My superintendent's recommendation was: "When a patient asks for their prescription, hand them a pad & pen and ask them to write down their name and address, then go to the scripts shelf and find the matching bag; then, when you get back to the counter, you'll know you've got the right bag for the right patient" Words failed me...
__________________ Ze genuine Article, present & perfect! Last edited by Zoggite; 26th, June 2006 at 10:33 PM. |
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DNA match? Seriously, If I ever catch any staff I work with reading out an address I point out that people will say yes to anything. I regularly get people who respond to the question, "Your address is?" with "Yes!" The other ones that really annoy me are in order of narkiness: 1. Juniors. Get over it arsehole you're not that brilliant that we need another one of you! Give your kid another name 2. Double barrelled names. Or rather the people that let you look for twenty minutes unsuccessfully and then say "Oh! It's double-barrelled it might be under ...." 3. People who don;t use their real name. "What was the first name?" "Betty" Look for twenty minutes check computer then ask again. "It's definitely Betty?" "Yes, it won't be under anything else. Unless it might be under Grace. That's my name really." The best of it is if they do get the wrong RX it's always our bloody fault!
__________________ Linnear MRPharmS Foetal Alcohol Spectrum Disorder: The biggest cause of brain damage and 100% preventable. In pregnancy: 1 fag is not safe, 1 x-ray is not safe and 1 drink is not safe. For handy pharmacy links try pharmacistance.co.uk If you like my posts or letters in the journal try my books! eloquent-e-tales |
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__________________ Please never reveal personal details on the forum. Keep it clean because I'll be watching ! |
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Besides, by the time you've come back to the counter with their bag, they've wandered off into the shop again, and you still end up calling out their name and hoping they respond, so you're back to square one! One holidaymaker's address on the script was down as "caravan E14, Camp site next to Bargain Booze"...
__________________ Ze genuine Article, present & perfect! |