How long should you be expected to wait for a prescription?

[LeftArm]

Happened to me with growth hormone.

At least you won't be short next time:-)

(My apologies, I couldn't resist...)

IGMC

[dizzyb23]

So you order the expensive fridge non returnable item only to never get a script for it as pt forgotten and gone somewhere else. Happened to me with growth hormone.
johnep

This has happened a few times and usually with the pricey unreturnable stuff......but depending on which Pharmacist we have at the time, we still pre order for some customers. Its a huge gamble sometimes though.

[amanda harding]

we pre-ordered for a customer who needed a protien powder for her daughter, she needs 8 a month at £40 a tub, she came in a couple of times with rx, now the stuff sits on our shelf and goes out of date in 3 months, we finally managed to get hold of the parent to remind her the product had arrived and was told "oh she dosent need it anymore" and had the same thing today with rice dream milk, not so expencive but still annoying, no one else will probably come in with a rx for it and that goes out of date in august

[dizzyb23]

We've have one annoying customer who comes in when different staff are working and gets them to order expensive items that she MAY come and pick up.......every new pharmacist falls for her fibs and our shelves are littered with her stuff, happily going out of date. She even tried to do this with Omeprazole liquid once.

[imaginegenerous]

I think the ongoing problems with supply of different products is a complete nightmare - there's no benefit to the patient who's waiting for the meds or for the pharmacy who's struggling to get hold of the product. It makes us look very stupid when things like paracetamol go MCS which has happened to us a few times, especially if another pharmacy usually having a different wholesaler seems to have no trouble getting it.

I think Dizzy and I work for the same company and the amount of stuff coming up as MCS seems to be growing all the time. The best ones are when you send the order and a product comes back as MCS, you ring customer services who tell you there's no date of availability so you either try to order direct from the manufacturer and said product promptly arrives in the next delivery from the wholesaler so you have twice as much as you need or the manufacturer tells you there is definitely no supply problem and to get back in touch with the wholsaler who are then still adamant that there is a supply problem and they can't get it - aaarrrggghhh!!!!!!!

[bobbin]

So you order the expensive fridge non returnable item only to never get a script for it as pt forgotten and gone somewhere else. Happened to me with growth hormone.
johnep

I never pre-order horrifically expensive non-returnable items. Fridge lines, CDs, Specials etc. Risks are too high. Script has to be in my hand I'm afraid. I've done it before and the outcome has been bad. Won't do it again.

[bobbin]

Hello Everyone

I had a prescription 2 weeks ago issued of course by my GP

We have gone into our local chemist every day but are still waiting for the item to be delivered to them

They have now taken my phone number so they can contact me when they arrive

They are Zinc Paste and Ichtammol bandages and they are telling me that they are a specialist item

Thats all well and good but its not helping me is it?

In the meantime I am suffering when this medication could be making all the difference to me

How long would you wait or how long is reasonable ?

Can I complain to anyone if so who

Hopefully someone can help

Thanks

Angel xx

I've not had any problem obtaining Icthopaste in the past but I assume that there must be a manufacturing problem with it at the moment. It might be best to ask your doctor to prescribe an alternative. Icthopaste is certainly a very messy and smelly bandage. Your doctor should be able to prescribe something more pleasant.

[dizzyb23]

I think the ongoing problems with supply of different products is a complete nightmare - there's no benefit to the patient who's waiting for the meds or for the pharmacy who's struggling to get hold of the product. It makes us look very stupid when things like paracetamol go MCS which has happened to us a few times, especially if another pharmacy usually having a different wholesaler seems to have no trouble getting it.

I think Dizzy and I work for the same company and the amount of stuff coming up as MCS seems to be growing all the time. The best ones are when you send the order and a product comes back as MCS, you ring customer services who tell you there's no date of availability so you either try to order direct from the manufacturer and said product promptly arrives in the next delivery from the wholesaler so you have twice as much as you need or the manufacturer tells you there is definitely no supply problem and to get back in touch with the wholsaler who are then still adamant that there is a supply problem and they can't get it - aaarrrggghhh!!!!!!!

It sounds like we do.....and the thing you mentioned about the "supplier" saying a product isn't available when we know damn well it is etc is a huge pain. I've complained so many times to so many people. I even went all the way to the Pharmacy show in Birmingham and had a go at the Reps on the suppliers stand and probably embarrassed myself so much in the process but nothing changes.....I strongly believe that if we could order from other suppliers (one of which is actually in our area), then we could provide a much better service like the one our stupid company keeps banging on at us to provide!!!