I had same patient I think. Methotrexate 10mg and folic acid and senna/ lactulose. Methotrexate she does not take on same day each week. Says sometimes wed'day sometimes thursday (or something like that) so counsel. Folic acid she remembers as an vitamin so no probs. Lactulose 1000ml given and she takes upto 500ml each month. So reduce prescribed quantity. Senna, no compliance problem but advice on fibre intake and fluid intake etc.
Hope it is the same case for you. I did not play the video, instead I went through the transcript that way it is easier to find out what the conversation was with regards to each drug.
All the best.
Shan
