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About LinkBacksThe area managers should really be reading this before emailing everyone about ringing a certain number by 3pm if no MUR is done that day...plus all sorts of harrassment which is all too familiar...Originally Posted by Raoul
Too Quiet & Innocent
The area managers should really be reading this before emailing everyone about ringing a certain number by 3pm if no MUR is done that day...plus all sorts of harrassment which is all too familiar...
Onion Bunny
Frequent Poster
I sympathise, every pharmacy should have 2 pharmacists to cut through this ridiculous workload. funding must me made for this or legislation should be put in place that it is law for 2 pharmacists to be present , when MURS are going on. If no funding can be provided then maybe we should take it from the fat cats in charge of these monstrous corporates. They are only interested in profit and not the patient. Had to say that. Vive la revolution.
Fantastic Member
Jammy I believe the move is towards getting ACTs to replace second pharmacist, but in my own experience of it doesn't work. Government doesn't want to spend money on funding a proper service, and unfortunately companies don't want to waste money on "unnecessary" expenses. Which leaves the pharmacist, struggling and alone, in the middle.
Newly registered in 1981
And the ACT soon move on to a better job!
Where am I?; In the Pharmacy.
Who are you?; The new Number 2.
Who is number 1?; You are number 6.
What do you want?;..................
Fantastic Member
Oh Pharmanaut you are so right ! But I think my pharmacy is so busy that if I left I would do my pharmacist a favour because they would have to employ a second pharmacist (until they find a new tech who wants to become ACT)... That might also give him a help catching up with the MURs to the delights of the managers higher up so they're not on his back every five minutes !
Tell you what though, thinking about it... all that energy and money they wasted trying to sell Alli when it launched... only to last for a couple of months. We haven't sold one for aaaaages ! Will it get the same eventually when the MUR hype dies down after they realise that unfortunately not all pharmacies can do their 400?
Newly registered in 1981
The lack of returning customers might be my fault <g>, as my initial view was that the majority would try it - not lose all their weight at the end of the box and go on to something else.
There is a booming business in 'wonder weight loss' things on the internet. Particuarly things that amazon indians have been using. After all - they don't get fat to they?
Where am I?; In the Pharmacy.
Who are you?; The new Number 2.
Who is number 1?; You are number 6.
What do you want?;..................
Frequent Poster
Hi , I think its really sad the way pharmacy is going , only money dictates the service. I think pharmacists should give the murs a huge effort as it is a vital way to show customers how knowledgible, helpful and indispensable they are. Patients don't realise how many interventions go on behind the scenes or how many medicines they are taking unnecessarily. So often doctors prescribe a new medication to treat new symptoms without even checking to see if the symptoms have been due to the existing drugs side effects....Time to show the public what pharmacists are made of
Brilliant Member
My view is that we're pretty much expected to do too many MURs. Although myself or the staff highlight the service to appropriate customers we do get a lot of people saying ''thanks, but no thanks''. I believe that quality MURs are far more important than quantity - in fact I actually told an area manager this at an interview I had with one of the larger multiples (I'd already decided I probably didn't want the job so thought I might as well say it). We have a target of one MUR a shift, so between four to five a week depending whether we get an accredited locum on my day off. I don't count Saturdays as there's only myself and an HCA and I don't think it's right to leave her to oversee the shop on her own for safety reasons. I do hope that one day, funding for MURs will be withdrawn so they are then only offered to those patients who really want and will benefit from them.
Member
Didier Lombard, the chief executive of France Télécom, faced calls for his resignation today after another member of staff committed sucide yesterday, bringing the tally to 24 deaths in 18 months.
The latest in a list of deaths, which has shocked France and sparked debate over restructuring at the telecommunications giant, occurred on Monday when a 51-year-old employee killed himself in the French Alps
The man, who was married with two children, left a note blaming the ''atmosphere'' at work before throwing himself off a motorway bridge in Alby-sur-Chéran.
Like many of the suicide victims at the former state monopoly, he had recently switched jobs — in his case moving to a call centre where he faced performance objectives.
'He was a civil servant who joined the firm when it was a public service operator and he kept saying that his new job wasn't for him,'' a colleague told French radio.
France Télécom boss lambasted as suicides reach 24 - Times Online
Performance targets only serve to increase insecurity and anxiety not increase or improve performance. What a horrible way the world is going.
Fantastic Member
Not to go into too much detail, hubby's job is regulated by targets... basically it's something like his decision must be accurate in 99% of his cases that's his target, but then the appeal department has a target of handling 10% of cases ! It's not the real figures, but it just shows how targets are just rubbish !
We've just been given a target to increase our MDS patients. According to management that's to increase script figures. How that helps I just wonder. It would be ok if we got patients who get their regular Rx elsewhere to come to us for MDS and then we get their custom ! But no we can't refuse anyone, and so, so far we've had a handful of new MDS, all originally our patients, all not qualifying for weekly deliveries (and therefore weekly prescriptions which WOULD increase script figures), and payment is no longer made on the basis of how many MDS you do (or am I wrong in thinking that -- but as far as I know we don't do any claiming for them, when we used to a few years ago)... soooo... I work it out that the only difference is that instead of taking 10 minutes to do each of this patient's prescription it now takes 30 (it's not real figures but I am sure you see the gist of it), and we're no better off moneywise.
But when you tell Area manager that you have 5 new MDS patients.... oh my it's like Christmas coming early !
Am I the one that's just not understanding what's going on... ?
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