Customer complaint ata multiple...

[Pharmanaut]

If a complaint occurs, multiples hardly ever support their staff. They are all too willing to kiss the customer's butt, however rude and nasty they have been. It seems that they are more bothered about getting a few extra dispensing fees than supporting their loyal staff. Just shows what their priorities are.

Early in career found that its always best to keep good relations with customers even though pride has to be swallowed, other professionals get Oscars and BAFTA awards for doing it to a script.
In other words, roll-over for the customer but management should know that it is being done for 'customer relations'.

[johnep]

Same thing happens in the US. Have a look at this thread on an American forum:

T_T customers testing me | Pharmacy | Student Doctor Network

johnep

[whiteaurora]

well I hate to say it but it's all about money. we cost them money and we can leave them whenever we want, customers on the other hand "technically" make them money on the long run... Sad but true, we're not all that important to multiples, as long as they can open their store doors and get the balls rolling, customers flocking in, happy days!

[Revolutionnaire]

well I hate to say it but it's all about money. we cost them money and we can leave them whenever we want, customers on the other hand "technically" make them money on the long run... Sad but true, we're not all that important to multiples, as long as they can open their store doors and get the balls rolling, customers flocking in, happy days!

That makes me want to cry..

[johnep]

Cry and you cry alone.
johnep

[Revolutionnaire]

Cry and you cry alone.
johnep

-MAKES- me want to cry.

Shall we laugh and have the whole world laugh with us??

[trulylovelyperson]

Off (depressing) topic but can I just say - LOVE the avatar Revolutionnaire, fair cheered me up thnx.

[DispenserJosh]

We had a customer who wanted to make a complaint, we told them that we didn't have a complaints department. Problem solved! (if only this was true... )

[drpepper3k]

We had a customer who wanted to make a complaint, we told them that we didn't have a complaints department. Problem solved! (if only this was true... )

hahaha i LOVE your style!

[johnep]

Ryan airways famous for this.
johnep