Boots shopping centre layout

[shan]

Do away with this "face to face" nonsense altogether, revert back to the old style dispensaries with a medicines counter assistant manning the OTC section and the Pharmacist in dispensary located at the BACK. This "express dispensing" benefits no one[/COLOR] be it the dispensers or the Pharmacist, due to the increased pressure of people breathing down your neck while you work.

It does benefit the company. More express dispensing more new customers, more business But what they do not understand is, slower and accurate dispensing is safe and long term. Also if you can make the patient wait for a while and ask them to shop around meanwhile, you can increase your OTC sales What say ??

Shan

[culchie82]

Yeah sort of goes with out saying that it benefits the company, I was more referring to the troops on the ground floor and the patients.

[tinx25388]

Do away with this "face to face" nonsense altogether, revert back to the old style dispensaries with a medicines counter assistant manning the OTC section and the Pharmacist in dispensary located at the BACK. This "express dispensing" benefits no one be it the dispensers or the Pharmacist, due to the increased pressure of people breathing down your neck while you work.

And they wonder why many dispensers prefer to "hide" out the back...

[johnep]

Exactly illustrated by the BTC video which I still have on my computer. Unfortunately, the video shows the norm rather than the exception.
No wonder I was welcomed with open arms when I said I was a front man and preferred to be out front. I did notice that one of the other pharmacists stood at the back where he could observe both counter and front bench. Unfortunately, I got bored with this and liked to 'dive in'.
johnep

[SolomonQ]

I'd be turning up early and staying late to clear the backlog, just so we could get straight and have a feeling of being on top of things.
Now its all Key Performance Indicators and if you can cope with the increased workload with less staff by compensating for it by voluntarily working extra (unpaid) HO will let you.

There's a reason for the less staff and if you volunteer your time to be on top of things then HO will find reason to further reduce staffing levels. I've worked in many pharmacies and can tell this voluntary over time is a common occurrence

[kl06229]

As far as I know the Alliance ones aren't so bad as you are offered some protection from the public, whereas the massive Boots stores are the ones with the carousels and you are pretty much doing everything out the front. You'll probably still encounter the same problem in both types of shop however, ie understaffing, PCS scripts not there etc. In short, just avoid Boots if you can.

One of the Boots stores where I regularly do relief work was originally Alliance, the dispensary is on a raised platform. It makes an instant difference, not only are you not being stared at 2 feet away or being breathed on, people suddenly are more willing to wait. Amazing what a few inches can do.

[Shop Designer]

Boots and design,,,,,,,,,

reminds me of that scene from the matrix,, so Neo you think this is air you are breathing,,,,,,

Boots stores are incredible at liberating disposible income from patrons, a lot of incredible talents in this sector came through the "process" and not only thrived but excelled in the afterlife, but innovative Pharmacy design is not the foremost aspect of the company that springs to my mind sadly.

[wanda]

welcome to my world. i stopped going in early as i can never get time back. and forget the overtime pay that went yearsago. we need the undercover boss to work in an overworked and understaffed dispensary (Just a day will do)