Quality of Dispensing Assistants

[jaymags]

Well I suppose this sort of justifies my point... Four dispensing errors a week are four too many..Your first mistake could well be your last in this game. I would be unhappy to be held responsible for any errors made in my absence, recession or not. I would, however, accept responsibility for any errors had I been present in the dispensary when they were made. Regarding pay, this issue is purely between yourself and your employer.

Purely my opinion.

Fleeg.

Please read my statement again Fleegle and I think you will find you made an error.
One thing last week taught me was to read and re-read the whole of what is in front of me. Hopefully I will be able to report nil errors next week.
At least I am woman enough to admit that I have made errors.

[Fleegle]

This week I managed to make only three, one of those was because I was feeling unwell (migraine) and was labelling as well as dispensing. Our pharmacist made one. I have no other excuses for the other two

Hey jaymags..Is this what I must re-read? You say you made three errors...the pharmacist made one, making four. I'm sorry, but that's the way I still read it. Regarding "the other two", however, assume they are your other two. Did the pharmacist make an identical mistake to yours which you are counting as one?

Please don't consider me pedantic, I would just like to clear this up, man to woman.

Fleeg.

[womble]

I do feel that many dispensers are often paid an absolute pittance for their responsibilities.
However, is it only me, or do other pharmacists beat their head against a brick wall in trying to get staff to see the series of actions needed. For example promising to deliver something before receiving the prescription and then not even ordeing the stock. Another common one is owing the same thing to a person twice in a row, and not increasing the stock level.
Dispensers can be a blessing, but some can cause stress levels to escalate!

[johnep]

I work on Saturdays and recurring problems are:

Illegal CD scripts held in the dispensary for several days.
Promises made that items will definitely be here Saturday without checking with wholesaler.

These cause terrible aggro on a Saturday morning.
johnep

[DavidS]

I work on Saturdays and recurring problems are:

Illegal CD scripts held in the dispensary for several days.
Promises made that items will definitely be here Saturday without checking with wholesaler.

These cause terrible aggro on a Saturday morning.
johnep

John, there are plenty of other Saturday jobs around, surely. I suggest you follow your employer's ex-customers and work there instead.....

[jaymags]

Dear Fleegle,
You are not pedantic. I meant the bit where I wasn't complaining about pay, or the bit where we, at my place of employment have implemented meaures to reduce errors otherwise I wouldn't know exactly how many errors I made.
I am not the only dispenser where I work nor am I the only dispenser who made errors last week. It was negligent on my part not to inform you, in the first place, that none of these errors got past the final check. For that, woman to man, I apologise.
If it would help any maybe you would have preferred I lied and said I never made any mistakes in my 11 years of dispensing. Incidentally have you ever made any mistakes in the course of your pharmacy career?

[jaymags]

womble and johnep.
I do agree with you it's most annoying when promises are made and then not fulfilled, especially when it's some one else whose made the promises and you are the one at the recieving end of customer abuse. This type of error is also on our list (mentioned in a previous posting). At the end of the day we have stepped up a gear this year and tend to do nothing but improve, as previously mentioned a degree of complacency had set in. I am actually looking forward to going to work this morning, I was getting really fed up with the tedium/stress of it all.

[johnep]

Must confess the unchecked Cd scripts at one particular pharmacy, but impossible promises made everywhere. On pror 'phoning to confirm day or so before I do ask them to check the held Cd scripts and also to phone wholesaler before making promises for colostomy bags etc.
johnep

[jaymags]

Dear Fleegle,
. Incidentally have you ever made any mistakes in the course of your pharmacy career?

No answer came the reply so I will draw my own conclusions until I hear to the contrary. No hard feelings Fleegle it just proves you too are human. I bore no malice in asking the question.

[johnep]

Somewhere there are statistics which show pharmacists make more errors than techs. Put down to constant interruptions while dispensing. i was reprimanded at a very busy BTC for stopping to answer the phone. Rule is finish what you are doing, they will always call again.
johnep