Hi can anyone help me with a question from Module 18 - NVQ 3. What to do if the printer jams and I cannot get it fixed until the next morning-do I hand write the labels or not ??
Offically, every pharmacy should have a back-up system to produce typed labels, not reliant on electricity etc.... so a typewriter. Been a loooong time since I've seen one though and so, if not available (or also broken!) then, consider patient's best interests and handwrite if professionally satisfied that the patient will be able to read and understand the label, and that a delay in supply might cause problems/harm.
This has happened twice in the last few months at our Pharmacy.
Yes - we had to handwrite them - and it took ages! Needless to say there were cheers when the computer started working again!
After the first instance, we printed up some labels (using the "free-type" option) to have the Pharmacy address & phone number across the top, and "Keep out of reach and sight of children" across the bottom. We also have pre-printed BNF warning labels luckily.
We had considered taking our collected scripts to another local branch, however according to our Pharmacy Superintendent's Office & the PCT, we couldnt as they wouldnt have the correct address on. Also this wouldnt be practical for urgent walk-in scripts- anything that could wait did wait.
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