Glucosamine and Pharmacy Manager

[johnep]

40 returned scripts from PPA and most were not endorsed fully.

Several for Glucosamine Hyd 750mgm. We had been giving out Alateria 625 which is equivalent to 750 gluc hyd. However, no endorsements as if you put in Gluc 7 Alateria does not come up. In the end I created a new product and had to overide 'policy' system to allow an entry for Gluc hyd 750 to default to Alateria 625. The endorsement then worked correctly. I have resolved to check the endorsement setting for each PPA returned script so that endorsement correct. Quite easy for Pharmacy Manager but dread for Compass.
johnep

[Pharmanaut]

Originally Posted by johnep

40 returned scripts from PPA and most were not endorsed fully.

Several for Glucosamine Hyd 750mgm. We had been giving out Alateria 625 which is equivalent to 750 gluc hyd. However, no endorsements as if you put in Gluc 7 Alateria does not come up. In the end I created a new product and had to overide 'policy' system to allow an entry for Gluc hyd 750 to default to Alateria 625. The endorsement then worked correctly. I have resolved to check the endorsement setting for each PPA returned script so that endorsement correct. Quite easy for Pharmacy Manager but dread for Compass.
johnep

The PPA seem to be sending more prescriptions back than they ever did. What's got into them? Is it related to this CIP thing there the machine works out the payment. I bet there is another machine at the end putting any scripts it can't read straight into evelopes, another machine puts stamps and address on the envelope and lo they are sent back to the pharmacist all done very efficiently.

[Steve G]

I had about 10-15 glucosamine 500mg tabs rx returned recently from PPA. Don't know what was wrong with them as they had manufacturer and pack size, so added price - yet we dispense lots of glucosamine, so don't know why only a few came back when the others went through.

Also had lots of rx back for comfifast blue line 5m asking for more info - when it is all listed in the tariff. And one for some test strips as apparently they aren't listed in part VIII - don't know why they didn't look in part IXR.

My Rx are priced under the capacity improvement programme, so don't know if it's just teething problems, or if they don't know what they are doing.

[Pharmanaut]

Originally Posted by Steve G

I had about 10-15 glucosamine 500mg tabs rx returned recently from PPA. Don't know what was wrong with them as they had manufacturer and pack size, so added price - yet we dispense lots of glucosamine, so don't know why only a few came back when the others went through.

Also had lots of rx back for comfifast blue line 5m asking for more info - when it is all listed in the tariff. And one for some test strips as apparently they aren't listed in part VIII - don't know why they didn't look in part IXR.

My Rx are priced under the capacity improvement programme, so don't know if it's just teething problems, or if they don't know what they are doing.

It is a definition of the word "improvement". Why not put an extra 0.0p on the dispensing fee and force us to price them.

[the old merlin]

What do PSNC say?