I've looked at the RSPGB website, and in the Guidance for Tutors (
www.rpsgb.org.uk/pdfs/preregtutinf07-08.pdf) there's this.
It is often very helpful for a preregistration trainee to have a mentor for his training year in addition to the tutor.
The mentor should be a person, who is able to guide and support the trainee in a non-judgmental way (whereas the tutor’s role is to judge and assess the trainee’s performance). Often the most suitable person is a recently registered pharmacist and it may be possible in larger placements to identify such a person. You might have to think laterally to identify a mentor for your trainee if there are no other pharmacists at your pharmacy. Perhaps you could ask another local tutor to be the mentor for your trainee and you could offer to be a mentor to his trainee.
Your trainee will undoubtedly experience some difficulties during the year - most are likely to be minor but some could be more significant - and so he will be glad to have someone to discuss things with who has sufficient awareness and understanding but who is not responsible for assessing him. It can require exceptional skill, and be a very difficult situation, for a tutor to be both judge and ‘friend’ to his trainee.
There is also this.
The RPSGB requires each approved placement to have a preregistration
manager. This situation occurs when the tutor has another line manager. The
training manager is a person who:
• is accountable to the RPSGB for preregistration training conducted at the
pharmacy. He must therefore have sufficient authority in the organisation to
ensure that the RPSGB’s Byelaws and training requirements are adhered to and
that training at the placement is evaluated and updated as necessary;
There are some other requirements as well. It is possible for the manager and the Tutor to be the same person, in a owner-managed independent for example, but if the pre-reg is in a company there might well be some one else.
There is also what is called Cross-Sector experience, where the Society EXPECTS the tutor to arrange for the student to spend some time in another sector. Thus a student in community should spend some time in a local hospital. That will give another opinion. What arrangements have been made for this?
However, at the end of the day the Society must be contacted. It isn't populated by ogres, who will automatically take the tutors word. We all know that things can go wrong, for all sorts of reasons. It is also possible to change pre-reg places, and the Registrar has discretion.
PLEASE, PLEASE, PLEASE though, don't let your daughter struggle alone. If things are really as bad, and unfair, as you say get someone else involved, preferably on a face-to-face basis. Several experienced pharmacists on this board have offered to be contacted through the private messaging system; if things really are as bad as you say, I'm somewhat surprised you haven't taken up one of those offers.