[the old merlin]

Excellent post, Chosen1. Very well put.

To the parent of the struggling student, I would ask if the students tutor has taken her to any local pharmaceutical meetings? Or otherwise arranged for her to meet with other colleagues. Even on a semi-social (professional meeting) basis that does give opportunity for other interactions. Otherwise, if she emails me using the private facility I'll try and put her in touch with someone who could give her another opinion.

And to both her and the other complainer about techs, that is one of the features of work. You don't get on with everybody, and some people in the techs position seem to resent on principle the newly qualified professional, who will one day be in a position, as they see it, to "command" them.
The opinion of experienced non-commissioned officers of junior officers in the Services is well known.