Quote:
Originally Posted by admin  Yes I know...........
You are not sure why I am shocked that a RECEPTIONIST took this upon herself, "diagnosed" his problem, did her own urine test on him, and sent him away telling him he was alright.
If this is common practice then maybe you should give some of your examples of what patients tell you. Or do receptionists now have the power to do this now? |
Admin,
Sorry, I didn't see that the receptionist dx'd the problem, read through too fast. I thought she had simply asked what his symptoms were. In our system, they do do that so that they may triage calls/appointments, etc. However, that's where it stops. I completely agree with you that the rest would be inappropriate.