Quote:
Originally Posted by Linnear  Hi there!
Anyone out there want to argue that case with the old we should look out for the customers and they'll look out for us?  |
Not really!
Had a customer make a complaint about me 'cause I wouldn't do emergency supply for her. She was going on holiday the next day (for 10 days) and would run out the day after she returned. I offered to organise a script in her absence and have it delivered on the day she returned but that was not good enough - she wanted it now!
For once, company backed me up - actually looking at it now they couldn't really not as they would have been asking me to break the law to have complied with her wishes.