Not to worry about me giving up the service - not my business for one - I've been doing the methadone service since I qualified 6 years ago and have dealt with many patients, I think it's just been a long time since I had to deal with one as a manager - been a locum for 2 years - and was trying to not think of possible 'consequences'. But, you're right about keeping a level head and being polite. I just need to not let the fear factor set in again, something I had control of after my initial management job. This guy though, I'm lead to believe can be a bit 'un-hitched'. I've just over analyzed the situation and should just get on with it.
Regards for your advice.
Dj
