[Zoggite]

if you can teach me how to handle receptionists, I'll be forever grateful- I can't even get them to answer the 'phone when I try calling them!
"If we need to spend time sorting the prescription out so be it. Who else would do it for them?":what colour is the sky on your planet, Pharmanaut? do you wipe your customers' noses and hold their hand to cross the road too?
Sorting out their prescriptions is all well and good when they've got one or you can get in touch with their surgery or if you have some trace of them on your PMR; but when people come from 100 miles away on a saturday afternoon and have a go at you because you won't "sort it out" for them to get some tramadol caps and nitrazepam because they forgot theirs at home, I'd like to see how you get them to leave your shop "happy".
You are not resolving anything by sorting out a particular script, you are merely displacing the problem until next month, because inevitably the surgery won't have amended their records in their computer, just like they didn't last month, or the month before.
I am a Pharmacist, not a Personal Assistant in charge of rectifying the shortcomings of Surgery Staff or forgetful patients.