[Linnear]

I have worked in a number of places like that. I think some of our colleagues believe that they are well respected and revered because people always come back to them. But what it seems like to me is that what they do isn't respected it's expected.

One pharmacy I work in classes me as the rudest pharmacist they have! :twisted:

(In my defence I have never been ruder to a customer than they have been to me :wink: )

But I'm also the only one who gets customers coming in to apologise. I had so much trouble from one old biddy that when she said she was never coming back I asked her to put it in writing! She phoned up and apologised 15 mins later!

I think that when people come in shouting and screaming over problems with Rxs and are told that it is the surgery's fault, then when pharmacists and staff run around sorting out another Rx etc. the customer goes away thinking that it was the pharmacy's fault and they were trying to cover it up. Whereas when I'm on they have to go back to the surgery and are told that it was the Drs fault and thay then know that they were wrong to shout at the pharmacy staff.

I will say that if the pharmacy staff have made an error then i will own up and apologise immediately but I refuse to do favours for arrogant and lazy people!