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Originally Posted by Amba Hello Jeff,
What you have referred to is another incident totally out of sync with the one it started from. |
Continuity of supply. If the generic tablet changes every month it creates both confusion and distrust in some people. The patient wasn't asking for an overpriced brand of quinine sulphate (there isn't one is there?) but a generic that they were familiar with.
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We all make mistakes and if you haven't then you are a better pharmacist than i but we just hope that the mistakes we make are rectifiable and don't cause any harm to the patient
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I was suggesting that the variation between generics (and PI's) was such that it was a cause of error both for pharmacists and patients - and that issue be addressed rather than ignored.
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You cannot, and have not, justified to me why we should go to such extremes to satisfy every whim and fancy a client may have just based on the size of a tablet.
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Because in this instance the cost would be minimal - and future profits from a new customer would ofset any initial loss.
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You forget, pharmacy is still a business at the end of the day. Would it then make sense to supply branded medicine just because the patient has always in the past had branded but for which you only get paid generic prices? It wouldn't be long before you were out of business.
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Agree - but that is not the case in this specific instance - and would in any case at least in part depend on the price difference.
I get a patients gabapentin scripts changed to neurontin because the generic capsules are too big to swallow and the patients hands are too athritic to open the capsules.
No isn't an aceptable answer - a phone call to try and sort something out is IMO much better.
Jeff