Quote:
|
Originally Posted by Jeff I don't think it's the training or a different time - just a case of getting older, and the realisation that the point of pharmacy isn't the prescription, the medicine or the head office target but the patient.
That having someone tell you to naff off is a failure - and the conversion of the more challenging patient is probably one of our more important interventions.
Jeff (who rarely has a problem with a patient) |
Jeff
She wasn't a "challenging patient" she was a nasty drug abusing woman. I smiled nicely to her, explained all the reasons why the drug was not corect for her son, and she shoutd f**k you at me. Can you explain to me, exactly where I failed with this challenging patient? The only way to avoid what happened would have been to bow to her wishes, and sell a drug that was not appropriate for the patient. Is that what I did wrong? Should I have sold it anyway?
If you have rarely had problems with a patient, then to be honest I either don't believe you, or you must work in quiet little village pharmacies. Try working at my friends place (he's after locums) with over 150 addicts. I'll put my mortgage on it that at least 5 of them will say exactly the same to you in just one day.
Are you doing locums now Jeff? If you are, try a few inner city pharmacies. See how you manage with a drugged up shop lifter, when all the staff escape to the back of the shop, because he's known for always having a knife on him. See how far your diplomacy skills go then.
I always put the patient first, and do my best for them, but you cannot please all the people all the time.