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Originally Posted by Linnear Then there's the older pahrmacists who were trained and worked when pharmacists were respected and feel that they shoudl do everything for everyone. The problem is that the world is a very different place today and if you delivered every single Rx that you received all you;d get is complaints because you left someone's gate open or knocked their begonias as you walked up the path! |
I don't think it's the training or a different time - just a case of getting older, and the realisation that the point of pharmacy isn't the prescription, the medicine or the head office target but the patient.
That having someone tell you to naff off is a failure - and the conversion of the more challenging patient is probably one of our more important interventions.
Jeff (who rarely has a problem with a patient)