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Originally Posted by SolomonQ  first question would be organising the procedure for the 48 hours given, alot of patients wouldnt be happy waiting two days for thei meds, "after all all they have to do is pick it off the shelf and put it in abag, |
Part of the repeat prescription collection service - surgery wants 48 hours notice - we only take repeat requests in once a day (not 200 times) so add in a day there. Also collect scripts once a day so 200 arrive all at once so be nice and give us a day to get them all done and order in any stock we don't have on the shelves. Most patients understand that and are happy with it.
They can always save 2 days by taking their own repeat request to the surgery, collecting it from the surgery themselves 48 hours later and then bringing it to the pharmacy and being prepared to sit and wait and risk the item not being in stock - but that will take up more of their time.
[/quote}Chances are something will come up meaning even when the patient comes back after two days their Rx wont be on the shelf.[/quote]
Part of the repeat collection service is having a contact number so that you can inform patients of likely delays - they are happier if you tell them before they come in and also tell them what action you are taking.
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3o mins waiting time, you must be joking???? i've locumed in a very busy pharmacy where I was on my own in the dispensary and despite me asking the counter staff to give waiting times of say 30 minutes, they refused saying they were only allowed to give 20 minutes max. as an exception,
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So don't go back. 30 minutes is I think the time scale at which you are supposed to be seen compared to your appointment time at a hospital - so seemed a reasonable starting figure. With the repeats organised properly waiting time shouldn't usually be anything like that - but with 30 minutes as the target point there's time for a sensible MUR.
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you go to any multiple their emphasis is on reducing waiting times,
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Given an organised repeat collection service - the "waiting time" for the repeat patient in the pharmacy tends to zero.
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when ever a Rx is delayed, i've always heard counter staff say 2 minutes or 5 minutes more, when the patient is say 4th in the Queue, and they know for sure its going to be more like 30 minutes.
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Tell someone it's going to be 2 minutes and they are disappointed when it takes 5 minutes. Tell them it will take 30 and they can choose to do something else.
Work in an environment in which the focus is the prescription - and that's what the patients will be interested in.
Focus instead on the patients and they'll appreciate the time you take with them and with others.
Jeff