Quote:
Originally Posted by Pharmanaut  Think about what would P*ss you off as a patient.
You feel grotty, have been to the doctors having waited ages.
Of you go to the pharmacy and you find...
All the staff industriously working to do prescriptions and getting on with it.
OR
All the staff working on prescriptions and getting on with it while chatting and joking.
Waiting to hand a prescription in but being ignored
OR
Someone says "Morning/Afternoon, I'll be with you in a minute".
The scripts are getting done just as quickly but the second one creates the wrong impression.
Take a moment to see ourselves from the customer point of view. |
Mmm. The last open plan Boots I worked in, they had a barrier to prevent more than one person at a time approaching the counter. So they had gone to all that expense, then had to hold the customers back!
And I don't remember many getting done at the front anyway. I did check a few, but the customers were so far away from that part that it couldn't be seen anyway. Its all about design and image. I don't think the customers like it, either, really.
