it was handed out on a busy august saturday afternoon, in a noisy shop, by a 17-year-old summer student-cum-saturday girl, i.e. temporary, barely qualified staff, to an elderly patient with hearing impediment whose mother tongue isn't English (or Welsh) and who just said "yes" to anything she was asked...
I suppose it wasn't really "MY" mistake, but as I was the only pharmacist on the premises, it was still my little neck on the block, I should have had the necessary procedures in place to prevent this sort of incident ever occurring...
My superintendent's recommendation was:
"When a patient asks for their prescription, hand them a pad & pen and ask them to write down their name and address, then go to the scripts shelf and find the matching bag; then, when you get back to the counter, you'll know you've got the right bag for the right patient"
Words failed me...
__________________
Ze genuine Article, present & perfect!
Last edited by Zoggite; 26th, June 2006 at 10:33 PM.
|