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Originally Posted by Zoggite

I've done that too... and Mrs W., who isn't diabetic, swallowed 6 of Mr v.'s Novonorm tablets before her daughter found her on the kitchen floor in a hypoglycaemic coma; Panicking, she 'phoned the number on the drug label,and for some reason I answered it, even though I was closed for lunch; As soon as she told me what was on the label I understood what had happened (although not how), and I was able to reassure the daughter about what to do next, what to tell the ambulance crew who were on their way, and that everything would be OK.After 3 days in hospital the patient made a full recovery, we wrote an incident form, followed all the procedures, grovelled and apologised, got her a bunch of flowers, and never attempted to pass the buck or cover anything up; for this both the patient and her daughter were very grateful and four years on are still customers, and we always get choccies and a card off them at Xmas...
So I guess my advice is: be honest and helpful, you can't undo a mistake, you can only make it worse!

Was it your mistake? Did she accept the script when you called it out, or did you hand them to her accidently? Did you get the customers mixed up?

The guy I wrote about got no trouble for what happened. I don't think it was reported outside the company, and the old guy was confused so I don't think he would have put in a complaint anyway.