I've done that too... and Mrs W., who isn't diabetic, swallowed 6 of Mr v.'s Novonorm tablets before her daughter found her on the kitchen floor in a hypoglycaemic coma; Panicking, she 'phoned the number on the drug label,and for some reason I answered it, even though I was closed for lunch; As soon as she told me what was on the label I understood what had happened (although not how), and I was able to reassure the daughter about what to do next, what to tell the ambulance crew who were on their way, and that everything would be OK.After 3 days in hospital the patient made a full recovery, we wrote an incident form, followed all the procedures, grovelled and apologised, got her a bunch of flowers, and never attempted to pass the buck or cover anything up; for this both the patient and her daughter were very grateful and four years on are still customers, and we always get choccies and a card off them at Xmas...
So I guess my advice is: be honest and helpful, you can't undo a mistake, you can only make it worse!
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Ze genuine Article, present & perfect!
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