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Originally Posted by Jeff Not to me.
I've banned a couple of people for nicking stuff - but get real, Cohens sold to Lloyds for £100 million no one decided to deduct £6.99 because someone nicked a bracelet.
When I'm sworn at (maybe once in the last few years) I don't take it personally it's usually a symptom of their condition - I don't like to write off challenging patients.
Jeff |
The reason I have tried to stop theives is that if you don't, the will be in your shop every day.
Jeff, I honestly think you have just been lucky, or work in a nice place. I once had a guy who hurled abuse at me for 30 minutes before the police arrived. The reason - we had run out of olive oil for his ear drops! I apologised, but had to say we had some on order, and he'd have to come back this afternoon. That was not my fault.
When a guy walked into a Hull branch of a chain and told the girls he was robbing them whilst holding a great big knife, that wasn't their fault.
When my good friend Geoff had a knife held to his throat for temazepam, that was not his fault.
When a local GP I know, had to make a run for it by jumping through the window, because some addict said he'd kill him if he did not prescribe him temazepam by the bucket, that was not his fault.
When a pharmacist refused to re-supply the methadone an addict said he had lost, and was told he would be nailed to a tree..... well you know the answer.
The fact that you have been lucky, and haven't even been sweared at for years (???) means you are very lucky to work where you do. I have been told to FO more times then I can count, because I have told someone their script will be about 10 minutes. None of these things are our fault, it's just the place where you work.
What matters isn't what happens, but how you handle it. I have seen six foot men tremble and literally cry, beause some skinny little yob has threatened them. It's not nice, but it takes guts to handle these people. On Friday, I could have easily led the easy life, and let that intoxicated addict have her methadone (previous post) but I didn't
. I had the bottle to stand up to her and did the right thing, and that's why I got threatened and abused. Would I do it again - of course I would. Bring it on.