[SolomonQ]

I hope I do assume rightly that most pharmacies dont have the dispensary support that they should have, as Jeff assumes,

Relating to the different points and scenarios:

-I think Jeff underestimates workload of most pharmacists, checkign is an exercise the pharmacist needs to perform most of the time aswell as the clinical check, not all dispensarys are laden with ACTs.

-about the privacy, so Jeff suggest when the fitters for the open plan come we should also ask them to install a cordless phone for us, so we can talk in private, i wonder where this privacy would be achieved as most pharmacies are not as big as he assumes

-about self-control, people get agitated and distress on purpose dont they and they can see it coming so they can exercise self control, atleast Jeff thinks so, the rest of us are human

- about being part of the so called positive feedback loop, the pateitn sees you putting stickers on a pack of tablets, im not sure how much experience Jeff has had with how patients treat the packaging and especially the labelling on the medicines, just to make it simple they dont really think they're important and everyone thinks about themselves anyway

- about the explaining, well how many times are you going to waste (literally) time by telling patients this. nothing to do with being scared to talk to people. Im still at the stage in my career where im eager to talk to the patient.

I prefer patients to prescriptions too but you should never forget a pharmacist's main link to a patient is through their prescription (atleast in the community setting).

If the pharmacist spends his time talking to such patients, what happens to the patient whose prescription needs to be dispensed. and lets not forget what pharmacy contractors employ pharmacists for, to make profits for them, talking to patients doesnt make them profits (atleast in the short-term), diespensing prescriptions does.